Mar

AIRTEL FRAUD – Moving to Consumer Court!

Posted by: admin in General

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CHEATING

After bearing lots of humiliation and disgust, I’ve decided to move a Fraud Attempt by AIRTEL to the Consumer Court. I’ve listened to many similar stories of WORST CUSTOMER SUPPORT in the past. But, I’ve been a victim of the same from last few months and I’m hardly left with anymore patience regarding this CHEATING CUSTOMER issue!

I’ve paid 1700 rupees for retaining a post-paid number [Deposit: 500, Previous user's balance: 300 & Yearly Rental: 899] and used it for hardly 2 days in December 2009. When I went to pay my 1st month bill on Jan 28th 2010 – I was left with shock to see that the number is PERMANENTLY DISCONNECTED for address verification failure [same address is present on all my other Airtel Landline - Airtel DTH - Airtel Pre-paid services and all these services are associated with the same Pre-paid mobile number]. I’ve kept my cool and agreed to submit the documents again. Now, the REAL SHOCK: They’re asking me to pay the amount (Deposit + Rental + Balance) AGAIN for the re-allocation and activation of my 5 year old number…… GOD… !

Do I need to be present at home all the time for their address verification??
Do I need to pay 3500 rupees for making 5 or 10 calls??

Will see how far can I go, how much more can I pay & how long can I fight with AIRTEL people for RETAINING a 5-year old Post-paid number…! Will update soon!

UPDATE:1 (20th March 2010) – Mr. Mahender Kumar Sharma (from Corp Office in Delhi) has called me and promised me that he will surely try to resolve this issue by 23rd March. Keeping my fingers crossed! In between, thanks to N.N.Iyer (from India Consumer Forum ) for facilitating the discussion!

Click on the IMAGE/WALLPAPER above to see a High Resolution Photo

This entry was posted on Saturday, March 6th, 2010 at 7:22 am and is filed under General.

10 comments so far

Priya

All the Best sir, we are also facing similar problems with Airtel and even vodafone. I’m also planning to SUE them. They just want extra money

March 7th, 2010 at 5:19 am

Poorna

all the best buddy..update us soon with the details.

March 9th, 2010 at 10:52 am

airtel_presence

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

March 9th, 2010 at 11:04 am

sunil

yes its the right thing to do

March 11th, 2010 at 6:39 am

V Balasubramanyam

Airtel is loosing Customers bigtime in Hyderabad & AP circle because of their Poor Customer Service & Service Commitment. I had to wait for 7 days for someone to install Airtel Broadband with an existing Phone Connection. I ended up taking Tata Photon which was activated in few mins. Guess Airtel need to get back to its old basics rather than showing ads about the Service.

Regards,
Balu.V
Airtel Customer from 5 years & Feeling bad in the recent past.

March 21st, 2010 at 6:50 am

Sreekanth

Do you know, now AIRTEL CC call is chargeable…!!!

April 14th, 2010 at 5:54 pm

airtel_presence

Dear customer,
We Airtel have a
policy of not refunding any
money. We are sorry we can’t
refund your money. To
retain your number, you need to pay and don’t
malign us here else we may have
to take legal action against you.
Regards,
Anamika Gupta
Airtel Legal Response Team

June 6th, 2010 at 5:39 pm

Anonymous

My no: 9840179579.
I am using Air-Tell for the past 10 years plus. All rubbish SMS I get and I have been debited. All by attempts to contact staff with some merit in vain. Now you tell me where I should go to readdress my problem. I am physically handicapped. I do not know what i should do next. With regrets I should say bye, bye to Air-Tell, if that is what you wanted.

k.gopalakrishnan

August 9th, 2010 at 6:35 pm

Anonymous

As I very clearly told you that I am physically handicapped and need no mercy, but a good reply to correct for this wrong billing and debit should stop. If you do not respond being multinational, then even God will not forgive you.
Regards,
gopalakrishnan. My mobile : 9840179579

August 9th, 2010 at 6:44 pm

Dinesh

Airtel is a fraud company.

This is not the first time issue, I have faced number of issues like this, for ex;
1st issue; I got a message from LKD services and they them self detected Rs.10/- immediately. I called airtel and raised the issue they provided refund of Rs.8/- what about the remaining 2/-. Even so I left it. That day evening i got the same message and they detected the same amount again, I called them and shouted and told them to cancel all the services that were active in my number and they provided Rs.10/- refund.

2nd issue; they started detecting 1.Rs daily, I dint notice it for a long period, when I noticed it I called them and raised the issue they told I have activated a service and that’s the reason they are detecting daily rental. How this happened, last time itself i have canceled all the services.

3rd issue; Actually I got call from airtel, I just attended the call and immediately disconnected when I came to know that is from airtel, next day when i checked my balance I lost Rs.15/- for the service that I have not activated.
I called to customer care and told my issue and raised a complaint. They are not bothered about my issue and also they told they can’t provide refund.

This is what i noticed, without my knowledge I don’t know how much they have taken from my balance account.
I am not going to use any Airtel product nor going to recommend any one for airtel.
I am going to tell this to every one I know who are all using Airtel and stop them from using airtel services.

Don’t use airtel sim/net/phone connection/any product of airtel, they will charge you unnecessarily and they wont provide refund also.

Don’t believe them, I remind you again.
If you have any of airtel products/services please change them immediately.

Be Aware, its your money that they are charging for doing nothing and that money didn’t come from sky, you have gained it by your hard work,..etc..

We have to dump them down, please join hands, since no one is asking they are doing like this. I don’t know about other networks but please don’t go for Airtel for anything.

Airtel SUCKS.
Please help me spread this information.
Forward to all your contacts.
If you/any of your friends/family members using airtel please tell them to change to another network as soon as possible.

Thanks & Regards,
Dineshkumar J

November 2nd, 2010 at 3:15 pm